User Guide

TERMS & CONDITIONS

● PAYMENT OPTIONS

There are 2 payment options available.

1. Credit Card

We accept VISA, MASTER, JCB, AMERICAN EXPRESS and DINERS. No install payment plans available.



2. Bank Transfer

Please make bank transfer to the following:
Account name:   Jeroboam Co., Ltd.
Bank & Branch:   Mitsui Sumitomo Bank, Aoyama Branch
Account number:  6926278
Account type:      Ordinary Deposit (Futsuu Yokin)

Customer is responsible for bank transfer service charges.
Upon receipt of your order, you will receive a confirmation invoice by email. 
Once we confirm your payment, we will arrange the shipment of the items you ordered.

 


RECEIPT

Receipt is issued upon request. Should you need a receipt, please request for one at the time of your order.


DELIVERY

● Delivery Charge

¥1,150 yenflat rate will be charged for the regular delivery service nationwide.


● FREE Shipping

Shipping charge will be free on 
1. A single order totaling 10,000 yen (before tax) or more.  

If you cancel part of your order and the total amount falls below 10,000 yen, then you will be charged with the delivery fee.

● Refrigerated Delivery Service


Wines are vulnerable to the change in temperature. As soon as you receive the items, unpack the box and store the wines in dry and cool area.
Wines cannot be delivered and left in the delivery box unless it has a temperature control.
For other period of the year where refrigerated delivery is optional, we cannot accept return of goods for the quality issue due to the temperature fluctuation if you choose not to use refrigerated delivery.

● Packaging

Wines are packed and delivered in a strong thick cardboard box.
Up to 6 bottles:    Box for 6 bottles
Up to 12 bottles:  Box for 12 bottles

Sparkling wine Up to 4 bottles:  Box for 6 bottles
Sparkling wine Up to 8 bottles:  Box for 10 bottles

For wine of the size other than 750 ml, wines with original box, wine goods, or other items with unique form, we will choose appropriate box and packing method.

● Shipping Arrangement

Orders received by 10:30am will be processed for the same day shipping.
Orders received thereafter will be processed for the following day shipping.

For certain area of Kagoshima, Okinawa (including Amami), Izu, Ogasawara, delivery may take three days or more.

● Time of Delivery

There are 3 time frame choices to choose from:
Mornings
Afternoon
18:00 to 21:00
 

CANCELLATION and CHANGE

● Order Cancellation or change

Depending on the status of the order, procedure will vary. Please call us during our office hour as soon as possible. Please have your order number handy.

Please call us during our office hours Monday to Friday, 9:15 – 17:15 as soon as possible. Please have your order number handy. If the reason of return is not an error of Jeroboam FWC, there may be a charge in a return shipping cost.

● Return or Change of Items Delivered

If you receive unordered or damaged item, please inform us within 7days from the date of delivery. We will replace the item. In the case if those items are out of stock, we will make a full refund. Shipping charge for the return is paid by us.

We will not accept cancellation, change, refund and return for the items after 7days from the date of delivery.

Due to the characteristics of the product, we DO NOT offer replacement or refund unless the items are deteriorated in quality.

MEMBER REGISTRATION

Anybody at a legal drinking age of over 20 years of age can register to become a Jeroboam Fine Wine Club member.
As a club member, you will be able to take advantage of a special benefits such as our member only online discounts and shop promotions, invitations to JFWC wine events and more.
Register by providing your name, address, contact number, and other relevant information.
Once you have registered on to our site, you can use your stored information for your shipping address or you can check your order history. You can also change your delivery address, password or e-mail address via My Page.